Refund Policy

We want you to subscribe with confidence — so every 8K IPTV UK plan carries a straightforward 7-day money-back promise.

Last updated: October 2026

How to Ask for a Refund

1. Send us a message on WhatsApp at +32 467 617 080.
2. Share your subscription details and tell us briefly why you would like a refund.
3. Our team reviews your request — usually within 24 hours.
4. If it is approved, the refund is issued and typically reaches you within 5–7 working days.

What the Refund Covers

• Your request needs to reach us within seven days of activation.
• Requests made after the seven-day window fall outside the guarantee.
• The money-back promise can be used once per customer.
• Refunds return to the same method you paid with.
• How quickly the money appears can depend on your bank or payment provider.

When the Guarantee Doesn't Apply

To keep things fair for everyone, the guarantee does not cover:

• Accounts that have been suspended for sharing credentials or reselling access.
• Problems caused only by your own internet connection, network or unsupported device.
• Requests submitted after the seven-day period has passed.

If something is wrong, please talk to us first — in most cases our team can resolve the issue quickly, without any refund being needed.

Need a Hand?

For a refund request, or simply to ask a question about your subscription, our support team is available around the clock.